Bv99's Terms and Conditions – Complete Guide for Members

By accessing or using the bv99 platform, you confirm that you have read, understood, and agreed to these terms and conditions in full. bv99 reserves the right to modify these terms and conditions, in part or in full, at any time. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

Bv99 is an online gaming platform operating under an international gaming license. It offers slots, Live Casino, Sports Betting, and other gaming services. These terms and conditions apply to all use of the bv99 platform.

Bv99 reserves the right to reject any registration application without providing a reason. Members use the platform entirely at their own legal responsibility.

The following eligibility requirements must be met to open an account and use gaming services on bv99:

• You must be at least 18 years old at the time of registration.
• Only one account may be registered per person; opening multiple accounts is strictly prohibited.
• You must provide accurate and truthful information at registration — including your full name, date of birth, address, and mobile number.
• Your account password and login credentials must be kept strictly confidential.
• Accounts may not be opened in another person's name or using another person's details.

Members are solely responsible for keeping their registration details accurate and up to date. Providing false or fraudulent information will result in immediate account closure and possible forfeiture of all balances.

Bv99 complies with international anti-money laundering regulations. As a result, identity verification (Know Your Customer – KYC) is a mandatory process for all members. KYC documents may be requested in the following cases:

• When submitting a withdrawal request for the first time.
• When withdrawing an amount above a specified threshold.
• If suspicious activity is detected on the account.
• At bv99's sole discretion, at any time.

The following documents are typically required for KYC:

• A clear photo of your National ID (NID) or passport.
• Selfie holding your NID.
• Bank or mobile banking statement (if required).

Withdrawals may be delayed until KYC verification is complete. bv99 keeps KYC documents confidential and does not share them with third parties, except where required by law.

Bv99 currently accepts Mobile Banking, Nagad, Rocket, and USDT for deposits. The following rules apply to all deposits:

• Minimum deposit amount: BDT 500 (or equivalent).
• Deposits must be made from an account registered in your own name. Third-party payments are not accepted.
• Successful deposits are generally credited to your bv99 account within 5 minutes.
• If a delay occurs due to network issues, please notify the support team.
• Submitting the same deposit screenshot more than once may result in a temporary account suspension.

Bv99 reserves the right to refund or investigate any suspicious deposit at any time. For any deposit-related issues, please contact customer support.

Withdrawals on bv99 are fast and secure. However, withdrawals may be delayed or rejected if the following conditions are not met:

• KYC must be completed before making a withdrawal.
• Withdrawals can only be made to the same mobile banking number used for the deposit.
• Minimum withdrawal amount: BDT 300.
• The daily maximum withdrawal limit is determined by your account level.
• The applicable Wagering Requirement must be met before any bonus balance can be withdrawn.
• Withdrawals may be cancelled if incomplete or incorrect payment details are provided.

Withdrawal requests are typically processed within 3 minutes to a maximum of 24 hours. Delays may occur during bank holidays or system maintenance. bv99 reserves the right to hold any suspicious withdrawal request pending investigation.

Bv99 regularly offers a variety of bonuses and promotional offers. Before using any bonus, please note the following general terms:

• Each bonus carries its own Wagering Requirement, which is typically 10–30x the deposit plus bonus amount.
• Each bonus may only be claimed once; the same offer cannot be used more than once.
• Bonus balances cannot be withdrawn directly; they become withdrawable only after the wagering requirement has been completed.
• Bonus usage may be restricted to specific games.
• Bv99 reserves the right to modify or cancel any bonus offer at any time.
• The welcome bonus is available to new members only and applies to the first deposit exclusively.

Bv99 considers bonus abuse — such as claiming bonuses through multiple accounts or strategic wagering — a serious violation. If detected, all bonuses will be forfeited and the account may be closed.

All games on bv99 are powered by internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair. The following rules apply to all gaming activity:

• Once a bet is placed, it cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, bv99 will investigate and make a final determination.
• In the event of any dispute over a game result, bv99's decision is final.
• The dealer's decisions in Live Casino games are final and cannot be changed.
• For disputes regarding match results in Sports Betting, the ruling of the relevant international sports authority will be final.

Members must maintain respectful conduct while using bv99. The use of abusive or threatening language in live chat or with customer service may result in a temporary or permanent account suspension.

The following activities are strictly prohibited on bv99 and may result in serious consequences:

• Creating or operating multiple accounts.
• Opening or operating an account using another person's information.
• Bonus Abuse.
• Using computer programs, bots, or automated software to play games.
• Attempting to gain unauthorized access to another member's account.
• Attempting to obtain funds through fraudulent payments or chargebacks.
• Using the platform for money laundering purposes.
• Using bv99's brand, logo, or identity without authorization.

Bv99 reserves the right to temporarily suspend or permanently close a member's account in the following circumstances:

• Violation of the Terms and Conditions.
• If KYC verification fails or incorrect information is provided.
• When suspicious financial activity is detected.
• If an account has been inactive for an extended period (generally 12 months).
• When a member submits a request to close their account.

Members may request account closure at any time by contacting customer support. If a balance remains at the time of closure and no terms have been violated, the member will be given the opportunity to withdraw it.

A monthly maintenance fee may be charged on inactive accounts. Contact the support team for full details on this policy.

Bv99 believes gaming should be a form of entertainment, not a source of income. We encourage all our members to play responsibly. bv99 provides the following responsible gaming tools:

• Deposit Limit: Set your own daily, weekly, and monthly deposit limits.
• Loss Limit: Set a cap on how much you are willing to lose within a given period.
• Session Time Limit: Set a time limit for continuous gaming sessions.
• Self-Exclusion: Temporarily suspend your account for a set period at your own request.
• Reality Check: Check your session time and balance at regular intervals while playing.

If you feel that gaming is having a negative impact on your life, please reach out to our support team. For more information, visit our Responsible Gaming Page View.

Bv99 treats the protection of members' personal data as its highest priority. We comply with international data protection regulations. For full details on how your data is collected, stored, and used, please refer to our Privacy Policy Available on the page.

• Member data is never sold to third parties.
• Information is not shared with authorities except where legally required.
• All data is stored on encrypted servers.
• Members may request the deletion of their personal data at any time.

Bv99 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of any significant changes via email or through the platform. Continued use of the platform after such changes will be taken as acceptance of the new terms.

We recommend visiting this page regularly to stay informed of the latest changes. The date of the most recent update is shown at the top of the page.

These terms and conditions are governed by international gaming law. bv99 limits its liability in the following areas:

• Bv99 is not liable for any game losses resulting from internet connection issues.
• Members are fully responsible for any consequences arising from sharing their account credentials with others.
• Bv99 is not responsible for issues arising from third-party payment systems.
• Bv99 is not liable for service disruptions caused by force majeure events such as natural disasters, war, or pandemics.

Any legal dispute must first be referred to bv99 customer support for resolution. If unresolved, the matter may be escalated to the relevant licensing authority.

For any questions or concerns regarding the Terms and Conditions, the bv99 customer support team is available 24/7. You can reach us through the following channels:

• Live Chat: Click the chat button on the right side of the platform.
• Email: [email protected] (responses are typically sent within 24 hours).
• FAQ: For answers to common questions, visit our FAQ Page View.

We always strive to resolve member issues quickly and effectively. Your feedback and suggestions help us improve our service.